#1 Guest Engagement Platform powered by AI
#1 Guest Engagement Platform powered by AI
Automated guest service.
One platform.
Automated guest service.
One platform.
From online check-in and messaging to entry instructions and upsells - everything automated for every guest.
From online check-in and messaging to entry instructions and upsells - everything automated for every guest.
Trusted by 400+ properties
Trusted by 400+ properties
I am in the apartment
I am in the apartment
automated message
automated message
Best Apartments
11:22
Hello Carla, Welcome to Best Apartments You can fill out your check-in card to expedite check-in on the day of arrival.
Best Apartments
11:22
Hello Carla, Welcome to Best Apartments You can fill out your check-in card to expedite check-in on the day of arrival.
%
%
less guest inquiries
less guest inquiries
x
x
upsell growth
upsell growth
hrs
hrs
staff time saved /week
staff time saved /week
x
x
more positive reviews
more positive reviews
Build for a modern
hospitality experience
Automate. Minimize your workload by avoiding repetitive tasks. Simplifying your operations. Sending instructions to enter the property automatically.
Optimize. Save your hosts and front desk staff many hours of work each day. Use the time you save to provide excellent hospitality to your guests.
Earn. Showcase your services or promotions to guests through GuestBook. Boost your chances of generating additional revenue.
Key benefits
Guest service on autopilot - free up your team's time and sell more
Guest service on autopilot - free up your team's time and sell more
SmartGuest optimizes hospitality businesses of any size and type.
AUTOMATION
Control the full guest stay - from booking to departure.
Manually sending pre-arrival messages used to take an hour a day; automating it has reduced administrative work by 65%.
Welcome message
7 days before check-in at 8:00
Check-in card
1 day before check-in at 8:00
Entry instructions
Immediately
Check-in card
After 4 hours
Yes
No
Is signed?
AUTOMATION
Control the full guest stay - from booking to departure.
Manually sending pre-arrival messages used to take an hour a day; automating it has reduced administrative work by 65%.
Welcome message
7 days before check-in at 8:00
Check-in card
1 day before check-in at 8:00
Entry instructions
Immediately
Check-in card
After 4 hours
Yes
No
Is signed?
PAYMENTS
Increase revenue through upselling & fees
2x more upsells — parking, late check-out, and extended stays sell themselves, right from the GuestBook.
PAYMENTS
Increase revenue through upselling & fees
2x more upsells — parking, late check-out, and extended stays sell themselves, right from the GuestBook.
Do even more with SmartGuest
Do even more with SmartGuest
Task manager
Efficiently relay requests and demands from guests to the appropriate people.
Mass messaging
Malfunction? Promotion at the bar? Party? Inform your guests with one click.
Smart locks
Make entry into any property for your guests easier and safer than ever.
Multi language
Chat with guests in any language – even if your staff doesn’t speak it. Comfort and understanding at every step!
AI Suggestions
Work faster and create personalized content in seconds with suggested answers to guest messages.
Eco friendly
SmartGuest lets guests scan and sign documents before arrival and check all information on their phone.
Tailored for every
property type and size
Tailored for every
property type and size
Apartments. Guest tools like check-in or entry instructions are just one click away from your guests.
Hotels
Guesthouses
Apartments. Guest tools like check-in or entry instructions are just one click away from your guests.
Hotels. All property & stay info are just one click away from your guests. An easy marketing and sales tool.
Guesthouses. Guest tools like check-in or entry instructions are just one click away from your guests.
Unlock more possibilities
with integrations
Unlock more possibilities
with integrations
Connect with the tools you already love and work more efficiently.
See all integrations →
Loved ❤️ by clients worldwide
We have improved our quality of service without giving up on our traditional hospitality – and looking at recent reviews, our Guests appreciate that.
We have improved our quality of service without giving up on our traditional hospitality – and looking at recent reviews, our Guests appreciate that.
Arkadiusz Skrobosz
General Director
SmartHotel is a system that will soon be a tool every property should have, both in Poland and worldwide. Modern, simple, intuitive - for both the property and its guests. One of the best investments that pays off quickly.
SmartHotel is a system that will soon be a tool every property should have, both in Poland and worldwide. Modern, simple, intuitive - for both the property and its guests. One of the best investments that pays off quickly.
Magdalena Ziętek
General Manager
Informator has streamlined communication with guests and genuinely eased the reception workload - especially during high occupancy. What we appreciate most is that we can update the menu, hours, or animation program at any time, and guests immediately see the current information without needing to ask at the reception.
Informator has streamlined communication with guests and genuinely eased the reception workload - especially during high occupancy. What we appreciate most is that we can update the menu, hours, or animation program at any time, and guests immediately see the current information without needing to ask at the reception.
Martyna Szerszeń
Belmonte Hotel
We are extremely pleased with
the SmartChat tool. We managed to
improve the efficiency of data acquisition from 40% to 99%, which is a crucial point for us. The collected data is now 100% comprehensible, significantly enhancing
the delivery of information to our Guests.
In our opinion, SmartHotel represents the future of hotel solutions, simultaneously distinguishing our property as a modern and environmentally friendly place to stay.
In our opinion, SmartHotel represents the future of hotel solutions, simultaneously distinguishing our property as a modern and environmentally friendly place to stay.
Wojciech Żbik
Director of Sales and Marketing
The SmartHotel digital guide is a single place where we can easily show our Guests what we have prepared for them. Using it fits perfectly with modern Guest service and efforts to respect nature by reducing printing and paper usage, and the digital version has been very positively received by our Guests.
The SmartHotel digital guide is a single place where we can easily show our Guests what we have prepared for them. Using it fits perfectly with modern Guest service and efforts to respect nature by reducing printing and paper usage, and the digital version has been very positively received by our Guests.
Karolina Bąk
Marketing Manager
Frequently
Asked
Questions
Frequently
Asked
Questions
What is SmartGuest?
Who is SmartGuest for?
How does SmartGuest differ from other guest management software?
Does SmartGuest integrate with our existing systems?
How much does SmartGuest cost?
Can I test the system for free before making a decision?
Do you provide training for our team?
What support do you provide after the system is implemented?
Online check-in, messaging, entry instructions, upsells - all automated for every guest.
©
2026
SmartGuest
Online check-in, messaging, entry instructions, upsells - all automated for every guest.
©
2026
SmartGuest
Online check-in, messaging, entry instructions, upsells - all automated for every guest.
©
2026
SmartGuest