SmartGuest

Product

Clients

Pricing

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Product

Clients

Pricing

Resources

Book a demo

SmartHotel

is now

– new name, new features, same great service

→

SmartHotel is now SmartGuest - new name, new features, same great service →

#1 Guest Engagement Platform powered by AI

Automated guest journey.
One platform.

From online check-in and messaging to entry instructions and upsells - everything automated for every guest.

Book a demo

Watch video

Trusted by +400 properties / +10000 units

I am in the apartment

I am in the apartment

automated message

Best Apartments

11:22

Hello Carla, Welcome to Best Apartments You can fill out your check-in card to expedite check-in on the day of arrival.

Best Apartments

11:22

Hello Carla, Welcome to Best Apartments You can fill out your check-in card to expedite check-in on the day of arrival.

less guest inquiries

upsell growth

hrs

staff time saved /week

more positive reviews

Build for a modern
hospitality experience

Automate. Minimize your workload by avoiding repetitive tasks. Simplifying your operations. Sending instructions to enter the property automatically.

Optimize. Save your hosts and front desk staff many hours of work each day. Use the time you save to provide excellent hospitality to your guests.

Earn. Showcase your services or promotions to guests through GuestBook. Boost your chances of generating additional revenue.

Key benefits

Guest service on autopilot - free up your team's time and sell more

SmartGuest optimizes hospitality businesses of any size and type.

UNIFIED INBOX

A single destination

for guest communication

SMS, WhatsApp, email, Airbnb online chat – one inbox. Clean, organized messaging that allows you to handle up to 75% more guest inquiries in the same amount of time.

smartguest.co

Unified Inbox

Open · 15

Closed

Carla Siphron

Assign

Good morning, the light bulb in my room has burned out.

Carla

Good morning, we are sorry to hear

that, we are already sending assistance.

Label

Thank you

Carla

UNIFIED INBOX

A single destination

for guest communication

SMS, WhatsApp, email, Airbnb online chat – one inbox. Clean, organized messaging that allows you to handle up to 75% more guest inquiries in the same amount of time.

smartguest.co

Unified Inbox

Open · 15

Closed

Carla Siphron

Assign

Good morning, the light bulb in my room has burned out.

Carla

Good morning, we are sorry to hear

that, we are already sending assistance.

Label

Thank you

Carla

AUTOMATION

Control the full guest stay - from booking to departure.

Manually sending pre-arrival messages used to take an hour a day; automating it has reduced administrative work by 65%.

Welcome message

7 days before check-in at 8:00

Check-in card

1 day before check-in at 8:00

Entry instructions

Immediately

Check-in card

After 4 hours

Yes

Is signed?

AUTOMATION

Control the full guest stay - from booking to departure.

Manually sending pre-arrival messages used to take an hour a day; automating it has reduced administrative work by 65%.

Welcome message

7 days before check-in at 8:00

Check-in card

1 day before check-in at 8:00

Entry instructions

Immediately

Check-in card

After 4 hours

Yes

Is signed?

Hotels

Apartments

GUESTBOOK

Eliminate repetitive questions

Wi-Fi, parking, early check-in – one click instead of a call to the front desk. The same screen sells an extra night and bicycle rental.

Luggage

Storage

Free

Gym

Closing soon

Wi-Fi

Check the password

Hotels

Apartments

GUESTBOOK

Eliminate repetitive questions

Wi-Fi, parking, early check-in – one click instead of a call to the front desk. The same screen sells an extra night and bicycle rental.

Luggage

Storage

Free

Gym

Closing soon

Wi-Fi

Check the password

PAYMENTS

Increase revenue through upselling & fees

2x more upsells — parking, late check-out, and extended stays sell themselves, right from the GuestBook.

PAYMENTS

Increase revenue through upselling & fees

2x more upsells — parking, late check-out, and extended stays sell themselves, right from the GuestBook.

CHECK-IN

Collect real guest data

The digital card reaches the guest before arrival. The guest fills in the details and signs agreements online.

Name

Phone

CHECK-IN

Collect real guest data

The digital card reaches the guest before arrival. The guest fills in the details and signs agreements online.

Name

Phone

Do even more with SmartGuest

Task manager

Efficiently relay requests and demands from guests to the appropriate people.

Mass messaging

Malfunction? Promotion at the bar? Party? Inform your guests with one click.

Smart locks

Make entry into any property for your guests easier and safer than ever.

Multi language

Chat with guests in any language – even if your staff doesn’t speak it. Comfort and understanding at every step!

AI Suggestions

Work faster and create personalized content in seconds with suggested answers to guest messages.

Eco friendly

SmartGuest lets guests scan and sign documents before arrival and check all information on their phone.

Tailored for every

property type and size

Tailored for every

property type and size

Apartments. Guest tools like check-in or entry instructions are just one click away from your guests.

Hotels

Guesthouses

Apartments. Guest tools like check-in or entry instructions are just one click away from your guests.

Hotels. All property & stay info are just one click away from your guests. An easy marketing and sales tool.

Guesthouses. Guest tools like check-in or entry instructions are just one click away from your guests.

Unlock more possibilities

with integrations

Unlock more possibilities

with integrations

Connect with the tools you already love and work more efficiently.

AI Agent that

calls & texts 24/7 for you

AI Agent that calls & texts 24/7 for you

Chat

Voice

Hub AI

No one else answers your phone with guest context. Voice and chat, one conversation, 24/7 - myGuest resolves what it can and hands off the rest with a spoken summary, to the person who should take it.

Visit myGuest.ai

See all integrations →

Loved ❤️ by clients worldwide

We have improved our quality of service without giving up on our traditional hospitality – and looking at recent reviews, our Guests appreciate that.

Arkadiusz Skrobosz

General Director

SmartHotel is a system that will soon be a tool every property should have, both in Poland and worldwide. Modern, simple, intuitive - for both the property and its guests. One of the best investments that pays off quickly.

Magdalena Ziętek

General Manager

Informator has streamlined communication with guests and genuinely eased the reception workload - especially during high occupancy. What we appreciate most is that we can update the menu, hours, or animation program at any time, and guests immediately see the current information without needing to ask at the reception.

Martyna Szerszeń

Belmonte Hotel

We are extremely pleased with
the SmartChat tool. We managed to
improve the efficiency of data acquisition from 40% to 99%, which is a crucial point for us. The collected data is now 100% comprehensible, significantly enhancing
the delivery of information to our Guests.

In our opinion, SmartHotel represents the future of hotel solutions, simultaneously distinguishing our property as a modern and environmentally friendly place to stay.

Wojciech Żbik

Director of Sales and Marketing

The SmartHotel digital guide is a single place where we can easily show our Guests what we have prepared for them. Using it fits perfectly with modern Guest service and efforts to respect nature by reducing printing and paper usage, and the digital version has been very positively received by our Guests.